Here are the answers to the most frequently asked questions. Please read them carefully before sending a e-mail. E-mails that ask a question that is answered below will be ignored.
If you have questions about our "know people" service, click here. |
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1. |
How do I get my picture onto the site? |
2. |
I have a question that has to do with ANY aspect of the know people part of the site. |
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The system won't take my picture! How do I get it to work? |
4. |
When I try to submit a picture, I get a "Page not found" or "Server not found" error. What's wrong? |
5. |
Why wasn't my picture approved? It doesn't fit the criteria you list! |
6. |
My picture was already approved by the moderators, but now it is listed as being under review! Why isn't it approved anymore? |
7. |
Every time I log in and do anything, the system asks me to log in again! How do I get out of this infinite loop? |
8. |
I know my friends have voted on my picture already, but I don't see any votes when I log in to check my score! What's going on? |
9. |
¡Why can't I put my e-mail address or website URL on my picture? |
10. |
My friend put his, her picture on the site. Is there any way I can find it without looking through pictures randomly? |
11. |
My username, password doesn’t work. Can you help? |
12. |
I lost my username, password. Can you help? |
13. |
Can I get contact info for someone I saw on the site? Can you help me in any way to get in touch with someone? |
14. |
My qualification and my votes don't seem to match. What's wrong? |
15. |
You should know that this picture I found is inappropriate (celebrity, porn, etc.) |
16. |
Can I take my picture off the system? |
17. |
How can I contact you? |
18. |
Can I only look at people in my area? |
19. |
Can I change my name under which I registered? |
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Questions about Know People |
20. |
Why am I not receiving the confirmation e-mail? |
21. |
Why does the link in the confirmation e-mail not work? (Usually from AOL users) |
22. |
How are messages sent? |
23. |
Does joining the know people site mean my picture will be put up for qualify on the main site? |
24. |
When someone clicks "Yes" to my picture, does that mean we match automatically? |
25. |
When does my picture become inactive in the knowing site? |
26. |
When my picture becomes inactive on the qualify site, do I become inactive in the know people site too? |
27. |
Why can't I find my own picture, profile when I look for it? |
28. |
When I click 'Yes, No' before my picture and profile are approved, do those clicks count? |
29. |
If I click Yes on someone, and then click No on the same person later, what happens? Should I just continue clicking yes every time I see that person? |
30. |
How do I take myself OUT |
31. |
How do I change my introduction, location, age, or orientation? |
32. |
If I send someone a message, how will I know she, he read it? |
33. |
Why don't you just give me a person's e-mail address when we match? |
34. |
If I delete a match, can that person still contact me? |
35. |
Why does it say "No users fit your criteria"? |
36. |
Why can't I put contact information in my picture/profile? |
37. |
I don't have any matches. What can I do to improve my chances of getting a match? |
38. |
Does the Know site cost money? |
39. |
In hotmail, when I click on a link in the "Someone wants to know you" e-mail, I get the message: "Your e-mail message has been idle and this link has become inactive. To access the link, close this window and return to your Message. Then click the browser's Refresh button or close your message and reopen it." |
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Questions about Messaging |
40. |
Can I receive the full text of messages in my e-mail? |
41. |
How do I see all messages from my matches? |
42. |
If I send someone a message, how will I know she, he read it? |
43. |
How do I change my e-mail preferences? |
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Questions about Groups |
44. |
What is a group? |
45. |
Can I see a group of the sexiest people? |
46. |
How do I make a group? |
47. |
How can I customize my group? |
48. |
Is my group visible to the public? |
49. |
How come there are people on my group with a mystery picture or question mark? |
50. |
Hey, my friend ? is qualified higher than me on the group, but she, he clearly isn't more sexy than me...what gives? |
51. |
How is the rank determined? |
52. |
Why is my score shown as N/A? |
53. |
How do I remove myself from a group? |
54. |
Where do I enter the admin password for the groups? |
1. |
How do I get my picture onto the site?
You can upload a picture directly from your computer. Do not send us your photo via e-mail asking us to post it for you. |
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| 2. |
I have a question that has to do with ANY aspect of the Know People part of the site.
Click aquí |
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| 3. |
The system won't take my picture! How do I get it to work?
Click aquí |
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| 4. |
When I try to submit a picture, I get a "Page not found" or "Server not found" error. What's wrong?
This probably means that your picture is taking too long to upload. Your file might be too big. You should make your file smaller. |
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| 5. |
Why wasn't my picture approved? It doesn't fit the criteria you list!
The moderators decide which pictures are accepted into the system. The criteria listed are merely guidelines. A common reason for a normal picture not being approved is that group photos are not allowed, unless the person being voted on is clearly marked on the picture.
Also, another common cause is that your personal introduction for the knowing section. Make sure it does not contain anything lewd or any type of contact information (e.g. e-mail addresses, webpage URL, ICQ, AIM screen name, Messenger, etc.)
If you don't know why your profile was not approved and would like to ask why, click here. If you're convinced your picture should have made it through, you can try resubmitting it. |
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| 6. |
My picture was already approved by the moderators, but now it is listed as being under review! Why isn't it approved anymore?
Your profile is sent back to the moderators whenever you update your Know People introduction. Pictures are also sent to be re-reviewed when the server your picture is hosted on has problems. Pictures are also sent to be re-reviewed when you change your picture without resubmitting it to our system.
Just wait for it the moderators to take another look. |
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| 7. |
Every time I log in and do anything, the system asks me to log in again! How do I get out of this infinite loop?
It's possible your cookie file may be corrupted somehow. You can reset it by deleting it:
a. Close all of your browser windows.
b. In your start menu, select the Search/find file function
c. Look for the site name within your windows directory (probably c:\windows\). Make sure it searches in subfolders too.
d. Delete the file it finds.
e. Restart your browser |
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| 8. |
I know my friends have voted on my picture already, but I don't see any votes when I log in to check my score! What's going on?
Votes are not tabulated instantly, they are counted every hour or so. Check your picture ranking again later. |
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| 9. |
Why can't I put my e-mail address or website URL on my picture?
When we allowed people to do this, some unscrupulous porn sites started doing it too in hopes of roping in unsuspecting users onto their SPAM e-mail lists. You wouldn't want that, would you? Neither would we. |
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| 10. |
My friend put his, her picture on the site. Is there any way I can find it without looking through pictures randomly?
The only way to go directly to a picture is by its direct link, which your friend can give to you. |
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| 11. |
My username, password doesn’t work. Can you help?
It's possible your original submission didn't go through. Please register again. |
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| 12. |
I lost my username, password. Can you help?
Users who have a verified e-mail address can click on the "Forgot Your Password" link at the bottom of the login box. You should know that the username and password are case sensitive, so you might want to try typing in ALL CAPS. |
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| 13. |
Can I get contact info for someone I saw on the site? Can you help me in any way to get in touch with someone?
No, under no circumstances will we ever give out somebody's e-mail address. For most of our users, we don't even have it.
If someone wants to be contacted, they will join the knowing system. After you qualify a picture, if that person is in the knowing system, "Click here to know him, her’’. That is the only way you can possibly hope of knowing that person, because you're not getting it from us! |
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| 14. |
My qualification and my votes don't seem to match. What's wrong?
Official scores are normalized to account for things such as the fact that different people have different voting styles. For instance, some people, for reasons unknown to us, only vote 1-5. Should a 5 from these people count as a 5?
Many standard scoring systems use normalization techniques, including the Olympics. We still give you the chart, which represents raw data. |
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| 15. |
You should know that this picture I found is inappropriate (celebrity, porn, etc.)
Click "back" to go back to the offending picture. Look a few lines under the picture, and click the link that addresses this situation. |
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| 16. |
Can I take my picture off the system?
Yes, once you are logged in, you can take yourself out of the photo qualify pool by going to the "Your Photo" section. There will be an option there to take yourself out of qualify. You can take yourself out of the knowing site by going to the "Edit Profile" section. There will be an option there to take yourself out of Know People. If you don't see this option, your picture was not approved and is not currently being shown in the Know People section.
To remove your photo from the system, click on the "Your Photo" link, and then click the button under your photo. If the picture does not appear to go away, hit refresh/reload on your browser. |
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How can I contact you?
If you ask a question that is answered on this page, your e-mail will be promptly deleted. Please read over EVERY question above before contacting us. THIS MEANS YOU!! If you have a question about the Know People system, please first read the Know People FAQ. If your question is not answered in either FAQ, you can reach us click here. PLEASE INCLUDE YOUR USERNAME IF YOU HAVE ONE. |
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| 18. |
Can I only look at people in my area?
Yes, in the know section you can do this, but not in the qualify section. Next to where you select Men, Women, Straight, Homosexual, etc.., click on "location" and choose a location from the drop-down box. |
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| 19. |
Can I change my name under which I registered?
No, sorry! |
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| 20. |
Why am I not receiving the confirmation e-mail?
Make sure your e-mail program or website doesn't have any sort of e-mail filtering going on, look in your spam e-mails. |
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| 21. |
Why does the link in the confirmation e-mail not work? (Usually from AOL users)
Try copying and pasting the link into your browser. |
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| 22. |
How are messages sent?
Messages are sent through our messaging system. You can receive e-mail notifications of new messages every time you receive one, once each day you receive a message, or not at all. You can change your e-mail notification settings by clicking 'Edit Account Settings' while in Know People. |
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| 23. |
Does joining the know people site mean my picture will be put up for qualify on the main site?
No. When you join, you have the option of not having your picture put up for qualify. |
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| 24. |
When someone clicks "Yes" to my picture, does that mean we match automatically?
No. A match is only made when both people click "Yes" on each other. If a person clicks "Yes" on your profile, his, her picture is given some level of priority when you start looking through pictures.
This means you cannot just join the system and expect matches to roll in. If you want matches, you need to actively participate and click yes, no to other people. If you don't participate, you will get no matches.
You never know if the next person you look at has already said "Yes" to you, so it pays to be active! |
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| 25. |
When does my picture become inactive in the knowing site?
Your picture becomes inactive on the know site once:
You request to be taken out. |
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| 26. |
When my picture becomes inactive on the qualify site, do I become inactive in the know people site too?
No. Your picture continue active in the know people site. |
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| 27. |
Why can't I find my own picture, profile when I look for it?
Because the system is designed to not show you your own picture/profile. |
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| 28. |
When I click 'Yes, No' before my picture and profile are approved, do those clicks count?
Yes, they do count. However, we won't show you to the people you clicked 'Yes' to until they are approved. |
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| 29. |
If I click Yes on someone, and then click No on the same person later, what happens? Should I just continue clicking yes every time I see that person?
Once you click Yes on somebody, clicking No later does not cancel the Yes.
It is unnecessary to vote Yes multiple times to the same person. Doing so has no effect. |
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| 30. |
How do I take myself OUT
Click on "Edit Profile", there is an option there to take yourself out. If it's not there, that means your picture isn't currently approved and isn't being shown anyway. |
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| 31. |
How do I change my introduction, location, age, or orientation?
Login and click on Edit Profile. |
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| 32. |
If I send someone a message, how will I know she, he read it?
You can’t. Sorry. |
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| 33. |
Why don't you just give me a person's e-mail address when we match?
Because that person may not be ready to give you his, her contact info yet. Do you expect a person to give you his/her phone number as soon as you know? Why should the Internet be any different? That person can give you his, her e-mail address, phone number, etc.. when he/she is ready to.
This way, users always maintain control over who gets to contact them, and how. It also prevents unethical website operators from using our system to rake e-mail addresses to put you on their junk e-mail lists. |
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| 34. |
If I delete a match, can that person still contact me?
No. Once you delete a match, you disappear from that person's match list and they no longer have the ability to send you a message. This gives you absolute control over who can contact you at any point in time.
Unlike giving out a phone number or e-mail address, you can take back a match! |
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| 35. |
Why does it say "No users fit your criteria"?
Click on more options, and make sure that the other criteria (e.g. sexual preference and location) are set to what you want. Even when these criteria are hidden from view, they still take effect. |
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| 36. |
Why can't I put contact information in my picture/profile?
Doing this enables adult website operators to use the knowing site as an advertising ground. This would decrease the chance for real matches to be made. |
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| 37. |
I don't have any matches. What can I do to improve my chances of getting a match?
We recommend the following:
A. Make sure your profile is interesting and meaningful. Short profiles that just say "hi" don't give people much reason to believe they'd want to know you. The profile is your opportunity to differentiate yourself and make you stand out in the crowd.
B. Come back to the system and vote yes/no on other people often. Since matches are made only in cases where both parties say "Yes", this can help a lot!
C. Give it some time. There are people out there who only access the Internet once a week |
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| 38. |
Does the Know site cost money?
No, it is always free! |
| 39. |
In hotmail, when I click on a link in the "Someone wants to know you" e-mail, I get the message: "Your e-mail message has been idle and this link has become inactive. To access the link, close this window and return to your Message. Then click the browser's Refresh button or close your message and reopen it."
Close the window and return to the message. Then click the browser's Refresh button or close your message and reopen it. |
| 40. |
Can I receive the full text of messages in my e-mail?
No, Sorry. |
| 41. |
How do I see all messages from my matches?
At your menu to the left, after you log in, you will see all messages under my messages. |
| 42. |
If I send someone a message, how will I know she, he read it?
You can’t. Sorry. |
| 43. |
How do I change my e-mail preferences?
At your menu to the left, after you log in, you can change your e-mail and e-mail preferences under configure my account. |
| 44. |
What is a group?
Groups is a great way to let members of a group compare their scores. Start one now by clicking here! |
| 45. |
Can I see a group of the sexiest people?
Nope, it is meant for you to use with people you know. |
| 46. |
How do I make a group?
clicking here |
| 47. |
How can I customize my group?
The owner of the group can change the description, logo and link. If you are the owner, log into the site and click on Your Group. |
| 48. |
Is my group visible to the public?
Nope, only people who know the group name or have the link will be able to find your group. If you are interested in featuring your group on our site, drop us an e-mail and let us know! |
| 49. |
How come there are people on my group with a mystery picture or question mark?
Those people are either in the process of changing their photos or did not get their photos approved. |
| 50. |
Hey, my friend ? is qualified higher than me on the group, but she, he clearly isn't more sexy than me...what gives?
Welcome to reality. Sucks sometimes, huh? Do what we do, and send the group to all your friends to jack your score up ;) |
| 51. |
How is the rank determined?
Highest score are ranked first and ties are broken by number of votes. People whose pictures are not approved yet will be shown as a mystery picture. |
| 52. |
Why is my score shown as N/A?
It takes 5 votes before a qualified is calculated. |
| 53. |
How do I remove myself from a group?
If you are logged into the site when visiting the group, a remove link will appear next to your score. The group owner can also remove you. |
| 54. |
Where do I enter the admin password for the groups?
We've made Groups a part of your profile. Just login to see them. If you are the owner of the Group, you'll have options to edit or delete your Groups. |
